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Compliant Policy

We are bound to serve you high quality products and a great experience

Purpose

Supple Tek stands for its trustworthiness and Integrity. Consumer views and perception is vital to our business. It’s our philosophy to learn by appreciating both complaints and compliments outdo our own high standards. This Policy is designed to ensure that we are fair and consistent in handling consumer complaints.


Objective

  • To give an overview on our complaint registration & handling process.
  • To ensure our authorised staff within the company understands our complaint management system.
  • To ensure all complaints are handled impartially within the spectrum of evidences and information available from genuine sources.
  • To take secured steps to protect consumer’s personal information.

How to reach us?

  • Dial us at our toll free no 18001371142 – USA , 18446758852 – India
  • By filling feedback form on our website
  • By writing to –CEO, Consumer Feedback
  • By emailing us at feedback@suppletek.in

What do you need to provide us as input while registering a complaint?

You should clearly state the issue or answer the questions asked to help us gather all the information required to analyse the compliant.

Consumer may be contacted to request additional information. To speed up the Investigation it’s better to send below mentioned details when the complaint is Registered with us for the first time.

  • Consumer’s name and contact details
  • The nature of the complaint (in detail)
  • All photographic evidence available
  • The defective sample (with the pack)
  • All documentation that the consumer possesses which support his/her complaint.

Note: We shall record his/her personal information solely for the purposes of addressing the complaint. All personal details shall actively be protected from disclosure, unless he/she expressly consents to its disclosure.

Our Complaint Handling Process

  • We Register & Acknowledge

    Once the complaint is registered, consumer shall receive an acknowledgement. Post registration we shall investigate samples and information available to us. Time frame will depend on the location of the consumer.

  • We Record

    Each and every communication is recorded with consumer for continuous process improvements.

  • We Review

    We undertake an initial review of the complaint and may contact the consumer to clarify details or request additional information wherever necessary

  • We Respond

    If consumer wants to know the update of his/her complaint, he/she may quote the complaint reference number and write to us at feedback@suppletek.in or call us on our toll free numbers mentioned above.

  • We Investigate & Close

    With the information provided by the consumer, we investigate and work towards its closure.

  • We Improve

    Where appropriate, we amend our business practices or policies. As part of our on-going improvement plan, complaints shall be monitored by our management to identify trends, if any and for rectification/remedial action to be taken to mitigate any identified issues.